Refund & Returns Policy
Last updated: July 2026
Every Memory Press magnet is made just for you, so please read this policy before placing your order.
Made to order
All our magnets are custom printed to order. This means we start work on your magnet only after you've approved the artwork. Because of this, we're unable to accept returns or offer refunds on change-of-mind orders.
Artwork approval
Before we print anything, we'll send you a digital proof of your magnet for approval. This is your chance to:
- Check your photo looks great
- Request any cropping or sizing adjustments
- Confirm any text or personalisation
Once you approve your artwork, we consider the order confirmed and begin printing. After approval, we are unable to offer refunds or accept returns unless the product arrives damaged or faulty.
Please take your time reviewing your proof, we want you to love your magnets!
Damaged or faulty products
If your magnet arrives damaged or there's a print defect on our end, we'll absolutely make it right. Just:
- Email us at smile@memorypress.com.au within 7 days of receiving your order
- Include your order number and a photo of the damage
- We'll assess it and either reprint or refund — your choice
We stand behind the quality of our products and will always do the right thing.
Wrong address
Please double-check your shipping address before confirming your order. We are not responsible for orders delivered to an incorrectly provided address. If your order is returned to us, we'll contact you to arrange redelivery at your cost.
Cancellations
Need to cancel? Contact us as soon as possible at smile@memorypress.com.au. If we haven't started printing yet, we'll cancel at no charge. If printing has already begun, we may charge a partial fee to cover materials.
Questions?
We're a small Aussie business and we genuinely care about your experience. If something's not right, reach out and we'll do our best to help.